Canine To Five

Extended crate time - dog crated for 3+ hours at a time, coming home anxious with GI issues

“She was crated for sometimes 3 hours or more at a time. We don't choose daycare for her to be kenneled in a small cage.”

Dog injured during grooming - cuts requiring vet stitches

“They cut my dog up so bad and denied that they did any thing... My vet had to stitch her up on her leg and stomach areas.”

Safety incident - large dog getting out of gates repeatedly

“He kept getting out of the gate. They couldn't figure out a way to fix this.”

Dog left in filthy crate conditions

“The idea that our dog might have sat in a crate, possibly smeared with filth, for two hours is beyond unacceptable.”

Rough handling by staff/groomers

“I heard my dog crying from pain... I heard the groomer yelling at him three times!”

Dog coming home smelling of urine, fearful

“Every time we picked her up from here she reeked of urine... she was shaking with fear and refusing to go inside.”

Management/staff changes affecting service quality(4 mentions)

“About 6 months ago, they changed management and it has gone downhill.”

Crate time concerns - dogs crated too long(5 mentions)

“They implemented a rotation schedule. Hour on hour off. You will now be paying the same amount for half the playtime.”

Grooming service issues(6 mentions)

“They refused to groom him because he had tangled hair... The staff's attitude was dismissive.”

Communication gaps(4 mentions)

“I had to call the front desk a couple of times to check on when my dog was ready.”

Pricing concerns(4 mentions)

“While the price was steep the service was worth it.”