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Caring Hearts Animal Hospital

Name: Caring Hearts Animal Hospital
Address: Stevens Mill Rd, Matthews, NC 28104, Matthews, NC, 28104.0, US
Telephone: +1 704-893-2799

Stevens Mill Rd, Matthews, NC 28104

4.5

155 Google reviews

Overview

Caring Hearts Animal Hospital is a veterinary hospital that also offers pet boarding services. The website is currently displaying a security verification page, preventing access to detailed boarding information.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

What Reviews Say

155 reviews analyzed

Caring Hearts Animal Hospital receives overwhelmingly positive reviews (87% are 5-star) with particular praise for Dr. Lori White, the Fear Free approach, and compassionate end-of-life care. However, recurring concerns include high pricing, unexpected billing, and occasional issues with emergency care availability and communication during stressful situations. The owner responds professionally to all negative reviews, demonstrating commitment to improvement.

Dog happiness

4.6

Cleanliness

4.5

Facility

4.5

Communication

4.3

Staff

4.2

Safety

3.8

Value

3.2

People love

Exceptional staff kindness and caring(45)Dr. White is outstanding(28)Fear Free/safe environment for pets(12)Excellent end-of-life care(8)Long-term relationships (10+ years)(15)

Staff shoutouts

Lori(35 mentions)White(30 mentions)Morefield(12 mentions)Becca(2 mentions)LauraBirch

Worth noting

Emergency care denied or delayed

“they could see him Friday ! Eyes are an emergency!! I took him to Indian Trail animal hospital who got him in right away”

Administered treatments without owner consent

“I made it very clear what shot I wanted my pup to get and they agreed what I wanted and they went ahead and gave him the lepto shot without my knowledge”

Unexpected billing/charges

“I specifically asked if there would be a charge for the booster or if it was included...She told me that the follow-up shot would be included...When I showed up for the booster, they charged me an additional $55”

High pricing/billing issues(8 mentions)

“These people are overpriced, dull brained, and I wouldn't trust these people with an animal”

Emergency care availability(3 mentions)

“A stern no, no compassion, no attempt at accommodation or anything”

Lack of compassion during difficult times(4 mentions)

“the Dr and asst had no compassion they were not friendly. Said no kind words”

Owner replies to 100% of reviewsAvg response: 1dprofessional tone18 repeat customers

At a Glance

Google rating

4.5/ 5

Review scoreInsufficient topic coverage

Amenities0 of 14

Repeat customersNumber of reviews that mention returning or being a regular customer.18

Pricing

Contact facility for pricing

Contact

Visit Website +1 704-893-2799 Stevens Mill Rd, Matthews, NC 28104

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