Pet Paradise Matthews

Fatal medical neglect (Seizure medication)

“Our dog was killed her due to lack of medication and care... He was neglected his seizure medicine... not given A SINGLE PILL.”

Severe dehydration and illness post-boarding

“He was treated with IV fluids and medication for 2 days and was diagnosed with severe dehydration and gastroenteritis. He had also lost 12 lbs during the 6 days.”

Physical handling concerns

“There was a young female worker... aggressively elbowing, shoving, and pushing the dogs near her.”

Dog-on-dog injury

“My third dog was bitten in the face by another dog during group play... serious bite that left a puncture through her eyelid.”

Pricing and Hidden Fees(12 mentions)

“The rep explained that there was an additional five dollar 'summer' charge per night... nothing in the lobby, on the door or on the counter.”

Lack of actual play time/Crating(9 mentions)

“The dogs only play for maybe 2 hours in the morning then sit in their individual rooms the remainder of the day.”

Grooming errors (Shaving double coats)(4 mentions)

“I told the groomer not to shave my golden and they did! You are not supposed to shave a golden retriever!”

Medication/Feeding Neglect(6 mentions)

“There was still 3 baggies of his food, which tells me he wasn’t fed properly. & all of his medication was still in the bag.”