Casa De Pets, LLC

Allegations of physical injury during grooming (back/spine/tooth)

“I took him to the vet and his back and spine were hurt... they broke his tooth and charged me a 'bad behavior fee'.”

Allegations of physical injury/nicks and razor burn

“He has razor burn everywhere and open spots where he was clearly nicked with the razor.”

Unsupervised dog near busy street

“They just leave dogs outside alone next to an extremely busy street... No one was around. Just the single dog, all alone.”

Unexpected Shaving/Matted Hair Fees(4 mentions)

“We really didn't want to shave our dog. ... I'm pretty sad they did.”

Scheduling and Wait Times(5 mentions)

“My pet was delayed 2 hours to start and then had to be picked up 2 hours later which changed my entire work day.”

Difficulty reaching staff via phone(3 mentions)

“They seem to have an issue with answering their phones even to make an appointment.”