Country Club Pet Resort

Serious dog-on-dog injuries with disputed supervision levels

“Garnee suffered a more serious injury, requiring emergency veterinary care and stitches after being bitten by another dog... records confirm only one staff member was supervising more than 15 dogs.”

Alleged medical neglect/failure to report symptoms

“We just got back from vacation to receive one of our dogs back with severe pneumonia, dehydration, and lethargy... passed away shortly thereafter.”

In-home sitting safety/heat risk

“We received an alert that the temperature inside our house was 89°F... the water to the cooler had been turned off. [The sitter] couldn’t check on the dogs until 6 PM—four hours later.”

Owner defensiveness/unprofessionalism in conflict(5 mentions)

“Colin took it as a personal attack and responded with defensiveness and no apology... She was extremely rude.”

Hidden fees or forced 'add-on' programs(4 mentions)

“If they can't milk you for money, they don't want your business... they'll nag you with fees and add ons.”

Billing/Booking disputes(3 mentions)

“They assured me, 'No problem at all! We’ll charge you afterwards!' Yet, I was charged in full BEFORE we even had the meeting.”