Cassio Pet Resort & Training Center - Newtown, CT

Dog returned unable to walk/injured after boarding - 17 year old dog had to be put down

“He was walking perfectly fine when I received him a few days later he wasn't able to walk and now I will have to put him down.”

Medication administration failure causing serious injury

“These people did not give my dog his eye medicine... he ended up with corneal abrasions... had to wear an E collar for two weeks.”

Grooming injury - dewclaw clipped off accidentally

“Our pup came back not only looking horrific but the dewclaw was also clipped off.”

Dogs contracted kennel cough after boarding

“Both my dogs developed kennel cough two days after coming home.”

Grooming quality issues(4 mentions)

“She completely botched her face... at the price of $80 for this service, I was very disappointed.”

Reception staff rudeness(3 mentions)

“The new receptionist are rude and should not be working in customer services.”

Inconsistent feeding/medication administration(3 mentions)

“They couldn't find any of my dogs' medicines... we were extremely specific when we dropped her off.”

Communication/customer service failures(3 mentions)

“The person who answered the telephone... replied that they hadn't heard of any other dogs with kennel cough. Absolutely no 'I'm sorry to hear that'.”

Owner unprofessionalism

“I got off the phone almost in tears. I felt like I was just verbally attacked by someone who never met me.”