Pleasant Paws Pet Center
94 S Main St, Newtown, CT 06470
Overview
Pleasant Paws Pet Center is a comprehensive pet care facility in Newtown, CT offering luxury dog boarding ($66-97/night), dog daycare ($32-42/day), grooming, training, and veterinary services. They have separate areas for large and small dogs including a Butterfly Island for puppies, seniors, and smaller dogs. The facility requires all dogs to be spayed/neutered by 18 months, up to date on vaccinations including Bordetella, rabies, distemper, and canine influenza, and pass a temperament evaluation before joining daycare.
Amenities & Policies
Required vaccinations: Bordetella, Rabies, Distemper, Canine Influenza, Negative fecal test
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
194 reviews analyzedPleasant Paws Pet Center enjoys overwhelmingly positive reviews with a rating distribution heavily skewed toward 5 stars. The facility is praised for its clean, modern environment, exceptionally friendly and caring staff, and dogs that genuinely love attending. Veterinarians Dr. Vali and Dr. Mangold receive exceptional reviews. However, serious red flags exist including multiple reports of dogs returning injured or sick, a devastating case of a dog becoming paralyzed after nail trimming (leading to euthanasia), and recurring complaints about communication failures and unexpected fees. The owner responds to nearly all reviews professionally, though responses to serious allegations can be defensive. Despite these concerns, the majority of customers are repeat clients who have used the facility for years.
People love
Staff shoutouts
Worth noting
Dog paralyzed after nail trim, had to be put down
“She came out paralyzed in her hind legs. We now have no choice but to put her down as she has no neurological connection to her legs or bladder.”
Dog bite injury from another dog during daycare/boarding
“1 of them came home with an injury... our vet said it was a bite from another dog.”
Dog contracted serious illness (kennel cough/respiratory infection) during stay
“One dog came home sick with a 'respiratory infection'... One dog came home at 55lbs, he came home at 50 a week later. They told us he contracted kennel cough.”
Dog left alone without proper care for extended period
“My large dog was left alone for nine days in a small cage without any playday care.”
Veterinary misdiagnosis leading to pet death
“I had to bring my cat to the emergency vet hospital where she had a seizure... I had to put her down, her blood work showed she was being overmedicated with insulin.”
Cat returned covered in feces, neglected
“my cat came home covered in her own feces! Like did they even check on her?”
Communication failures - missing promised photo updates and report cards(5 mentions)
“There were no emails with pictures or report cards they promised for... After complaining why there is no email regards to my questions and they sent another email next day stating smiled for pictures today with exact same picture from July 1st.”
Unexpected fees and nickel-and-diming(3 mentions)
“They WILL nickel and dime you for absolutely EVERYTHING. The bigger problem is they WILL NOT tell you ahead of time.”
Grooming quality issues - not following instructions(3 mentions)
“Groomer shaved my show dog without my permission in spite of careful descriptions... She falsely claimed he was horribly matted and told me in advance she would shave him.”
Dogs returning sick or injured from stays(4 mentions)
“We boarded our dogs here and 1 of them came home with an injury... Our dog came home at 50lbs after being 55lbs.”
At a Glance
Pricing
Boarding
$66–$97/night
Daycare
$32–$42/day
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