Caves Valley Pet Lodge
12000 Park Heights Ave, Owings Mills, MD 21117
Overview
Caves Valley Pet Lodge is a family-owned boarding and grooming facility in Owings Mills, MD founded in 2021 by Janice Aquino. The facility offers climate-controlled boarding for dogs of all sizes with 24-hour on-site supervision, multiple fenced play yards, and specialized care for senior and puppies. They also provide grooming services, house sitting, and pet transportation.
Amenities & Policies
Required vaccinations: Rabies, DA2PL-Parvo, Bordetella, Canine Influenza
Policies & Details
Hours & Billing
Care & Play
Safety & Emergency
Extras
What Reviews Say
36 reviews analyzedCaves Valley Pet Lodge (also operating as Long Last Kennel) receives overwhelmingly positive reviews with a 4.4/5 average rating. The facility excels in dog happiness, staff friendliness, and value for money, with many customers praising the personal care their dogs receive and the reasonable pricing compared to big-box kennels. The main concerns center on communication gaps (one incident involving an unexpected vet bill) and occasional scheduling inflexibility for new customers. The transition from previous owner Chris to new owner Janice appears to have been smooth, with long-term customers continuing to express high satisfaction.
People love
Staff shoutouts
Worth noting
Vet bill issued without prior notice or communication to owner
“After we got back from vaca, my husband went to pick our dog, we were slapped with a $150 vet bill! NO PRIOR NOTICE! When asked why we didn't get a call BEFORE OR AFTER the trip, we were not given any reason.”
Dirty yard conditions observed during visit
“one of the small dog yards directly outside of the client entrance. It was dirty which was the first turn off and I saw some dried up dog poop near one of the raggedy gates, a dead long worm on another side of the area, and a lot of moss development in the area.”
Owner perceived as inflexible with scheduling and new customers
“Understand you are on Chris's schedule and not the other way around.”
Communication about medical issues
“we were slapped with a $150 vet bill! NO PRIOR NOTICE! When asked why we didn't get a call BEFORE OR AFTER the trip, we were not given any reason.”
Scheduling flexibility for new customers(2 mentions)
“there was no flexibility in visit and boarding times.”
Facility cleanliness concerns
“one of the small dog yards... was dirty... a lot of moss development in the area.”
Top Rated
4.7 stars from 36+ reviews
This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 36 reviews.
At a Glance
Pricing
Boarding
$43–$89/night
Daycare
$39–$49/day
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