Owings Mills facilities
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Deer Park Kennels

4815 Wards Chapel Rd, Owings Mills, MD 21117

4.6
149 Google reviews
Outdoor yardSmall dog areaAccepts puppiesMedication adminGroomingClimate controlled

Overview

Deer Park Kennels is a family-owned boarding facility operated by Stuart and Suzanne Berney since 1983, located on 15 acres of tranquil woods in Owings Mills, MD. The facility features over 100 indoor/outdoor runs across three buildings designed for different breed sizes, with climate-controlled indoor areas and outdoor runs. They also offer grooming services and various extras like walks, playtime, and cuddle sessions.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yardreal grass
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Max capacity: 100 dogs

Required vaccinations: Rabies, Distemper, Bordetella, Canine Influenza, FVRCP (cats)

Policies & Details

Hours & Billing

Drop-off hours:8am-12pm or 2-4pm
Pick-up hours:8am-12pm or 2-5pm
Checkout time:10am (no charge), after 10am full day charge
Billing method:Per night

Cancellation & Deposits

Care & Play

Solo play
Comfort items allowed
Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Multi-dog discount โ€” $5 off per day when boarding more than one dog in a run
Senior dog accommodations
Owner operated

What Reviews Say

133 reviews analyzed

Deer Park Kennels enjoys overwhelmingly positive reviews with 75% of reviews being 5-star ratings. Customers consistently praise the friendly staff, clean facility, and excellent care for anxious or difficult dogs. However, there are serious red flags including 2 dog escape incidents, multiple reports of dogs returning with kennel cough, and concerning accounts of weight loss and potential neglect. The owner responds professionally to negative reviews, though response rate is moderate at 18%. Repeat customers are common, with many using the facility for years.

Staff
4.7
Dog happiness
4.6
Cleanliness
4.5
Facility
4.5
Drop-off / pickup
4.5
Communication
3.8
Value
3.8
Safety
3.2

People love

Staff kindness and patience(45)Clean facility(15)Good with anxious/difficult dogs(12)Indoor/outdoor runs(10)Reasonable pricing(8)

Staff shoutouts

Diane(2 mentions)TerriDiane

Worth noting

Dog escaped/ran away from facility

โ€œa shepherd who the owners couldn't believe climbed a 6 ft fence last May and jack who went under a fence that yes should have been lower on 7/2/17โ€

Dogs returning sick with kennel cough

โ€œAll three of my dogs came back home with Kennel coughโ€

Significant weight loss/dehydration reported

โ€œHe had lost 11 pounds, his coat was dull, and his disposition very much changedโ€

Kennel cough/illness outbreaks(3 mentions)

โ€œAll three of my dogs came back home with Kennel cough. When I called them to inform them of the situation, They acted like they didn't care and said it happensโ€

Weight loss in dogs after stays(4 mentions)

โ€œMy dog lost weight when he came home. He also caught kennel cough.โ€

Billing practices confusing/expensive(2 mentions)

โ€œWe dropped our dogs off on Monday afternoon and picked them up Friday afternoon - and were charged for 5 full days although they were only there four night and four full days.โ€

Communication issues(3 mentions)

โ€œConsidering no one called back I can not recommendโ€

Owner replies to 18% of reviewsprofessional tone28 repeat customers

Top Rated

4.6 stars from 149+ reviews

This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 149 reviews.

At a Glance

Google rating
4.6/ 5
Review score
4.2/ 5
Amenities6 of 14
Reviews149
Repeat customersNumber of reviews that mention returning or being a regular customer.28

Max capacity

100 dogs

Pricing

Boarding

$44โ€“$50/night

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