Indian Trail facilities
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Charlotte Kennels

5000 Sardis Dr, Indian Trail, NC 28079

4.9
281 Google reviews
Outdoor yardAccepts puppiesReactive breeds OKMedication adminGroomingOvernight potty breaksOnline booking

Overview

Charlotte Kennels is a professional pet boarding and daycare facility in Indian Trail, NC offering dog and cat boarding, doggie daycare, and grooming services. They provide all-inclusive pricing with 4 daily potty breaks, Kuranda cots, and both indoor/outdoor suites. The facility requires temperament evaluations, accepts puppies 12+ weeks with vaccinations, and has a 10:1 dog-to-staff ratio for supervised group play.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies3+ months
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Dog-to-staff ratio: 10:1

Required vaccinations: DHLPP, Bordatella, Rabies

Policies & Details

Hours & Billing

Billing method:Per night

Cancellation & Deposits

Cancellation notice:14 days notice
Cancellation penalty:Deposit refundable up to 2 weeks before holiday
Deposit required — 25% deposit for holiday bookings
Holiday surcharge — $50 holiday fee

Care & Play

Group play
Solo play
Daily updates — Free (text updates and daily pictures)
Comfort items allowed
Feeding policy:Owner provides food - please pack kibble in Ziplock baggies labeled per feeding

Requirements

Spay/neuter policy:Required at 6 months for daycare
Temperament test fee:$25 evaluation (includes day of daycare)

Extras

Multi-dog discount — $42/night each additional dog in same run/suite

What Reviews Say

275 reviews analyzed

Charlotte Kennels is exceptionally highly rated, particularly for its ability to handle 'spicy' or reactive dogs and its dedicated, high-quality cat boarding area. Customers frequently praise the grooming services led by Audrey and the peace of mind provided by detailed digital report cards and photos. The facility maintains a stellar reputation for cleanliness and a staff that treats pets like family, with many clients remaining loyal for over a decade.

Dog happiness
5.0
Staff
5.0
Cleanliness
5.0
Safety
5.0
Value
4.9
Communication
4.8
Drop-off / pickup
4.8
Facility
4.7

People love

Reactive/Anxious Dog Expertise(12)Cat Boarding Quality(8)Grooming Excellence(15)Report Cards & Photos(14)

Staff shoutouts

Audrey(18 mentions)Nicole(4 mentions)EmmaAlex

Worth noting

Credit Card Fees

“I don't like paying extra for using credit card”

Road Conditions

“Road to get there is chewed up. You’ll need to get an alignment after driving there.”

Billing Transparency

“medication fees were added to the bill that weren't discussed upfront.”

Owner replies to 98% of reviewsAvg response: 2dwarm tone42 repeat customers

Top Rated

4.9 stars from 281+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 281 reviews.

At a Glance

Google rating
4.9/ 5
Review score
4.9/ 5
Amenities7 of 14
Reviews281
Repeat customersNumber of reviews that mention returning or being a regular customer.42

Dog-to-staff ratio

10:1

Min puppy age

3 months

Pricing

Boarding

$50–$75/night

Daycare

$25–$35/day

Contact

Visit Website+1 704-821-1318Get directions to 5000 Sardis Dr, Indian Trail, NC 28079

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