PetSuites Indian Trail

Neglect of basic needs (potty breaks/feeding) during holidays

“no potty walks past 3pm on Thursday (Thanksgiving)... Her feeding bowl also remained empty from 3pm until 7am on Friday.”

Pets left unattended/forgotten in separate areas

“she said odds are the employees probably forgot about them after separating them to eat... 4 hours each morning is ridiculous.”

Feeding/Instruction errors(2 mentions)

“I am not sure if they were fed like we asked because when we picked them up there were a lot of their midday snacks left.”

Booking/Phone system issues(3 mentions)

“We can not get anyone to answer our messages or emails and you can’t leave a message.”

Hygiene upon return

“My pet smell like pee when she came home.”