City Bark Lodo

Wrong dog released to owner/friend

“she was given the wrong dog who looked very similar... an unfamiliar dog had been brought back and left in our house.”

Unsupervised bullying/neglect in play yards

“My dog was trying to get away but would be pinned on his back and dragged by his ears by this bully dog. The one attendant on their phone, not paying attention.”

Undisclosed crating due to understaffing

“They state their daycare if all day play however their video showed our dogs crated for several hours. When I called... I was told they were short staffed.”

Medical injury/Lack of notification

“his back was injured... We were never notified that anything happened while he was there... emergency vet said he had a bulging disc.”

Long wait times for drop-off/pickup(12 mentions)

“It routinely takes about 20 minutes to pick up or drop off a dog because they are understaffed.”

Hygiene and Odor(8 mentions)

“Walked in and the whole place stank of urine horribly... dog hanging out in the reception area that kept peeing on the floor.”

Communication/Phone responsiveness(15 mentions)

“They do not answer the phone. I had to call them FOUR DOZEN times for them to finally pick up.”

Grooming scheduling errors(6 mentions)

“Scheduled it 3 weeks in advance... after 5 hours they tell me they need 2 more hours. They hadn’t even started yet!”