City Dogs Boarding & Playcare

Reference to animal cruelty charges

“animal cruelty charges is a big deal.”

Reported harsh yelling at dogs

“I could hear a man (presumably a worker) yelling at dogs in the back.”

Concern about feeding during stay

“His food bag came home just about as full as it was when we dropped him off, and he ate 2 huge bowls of food as soon as he got home”

Urine odor or cleanliness concerns

“always came home with an overwhelming smell of urine”

Wet bedding at pickup

“Her bed and blanket was given back to us wet.”

Pickup/drop-off crowding and dog safety concern

“My dog gets aggressive when she is surrounded by a bunch of random people she doesn't know.”

Heat and facility condition

“facility was very hot and dirty.”

Cleanliness and urine odor(4 mentions)

“always came home with an overwhelming smell of urine”

Communication and customer guidance(3 mentions)

“First time boarding our dogs here. Felt like communication and instructions were a bit lacking leading up to their stay.”

Facility condition(2 mentions)

“facility was very hot and dirty.”

Drop-off and pickup congestion(2 mentions)

“Having multiple people picking up their dogs at the same time waiting inside near the desk is recipe for disaster.”

Post-stay dog behavior concerns(2 mentions)

“Our pup was definitely tired when he came home, indicating that he had a good time. He also seemed somewhat timid”