Citydog! Club
3870 Ponte Ave, Addison, TX 75001
Overview
Citydog! Club is a dog daycare and boarding facility located in Addison, Texas with multiple locations across the US. They offer cage-free boarding and daycare with 24/7 supervision, indoor play parks, grooming services, and basic training. The facility features live webcams, requires a temperament test via Meet & Greet, and has no breed restrictions.
Amenities & Policies
Required vaccinations: Rabies, DHPP (Distemper, Hepatitis, Parainfluenza, Parvovirus), Bordetella, Canine Influenza (recommended), Leptospirosis (recommended)
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
218 reviews analyzedCitydog! Club is highly regarded for its cleanliness, modern facility, and the peace of mind provided by 24/7 staffing and webcam access. While many customers praise the grooming and daycare staff (specifically Haley and Sydney), there are significant concerns regarding administrative disorganization, including booking errors and a few critical safety incidents involving medication and dog-on-dog aggression. Overall, it is viewed as a premium, high-cost option that excels in environment but occasionally falters in consistent management and communication.
People love
Staff shoutouts
Worth noting
Medication errors (over-dosing)
“gave my pet more medication than she was supposed to receive TWICE during the same stay... she had just DOUBLED the dose.”
Physical injuries/Attacks
“our dog left with a 2 inch cut under his neck that eventually scarred.”
Rough handling by staff
“she spun around and yanked the mop so hard that the dog fell back to the floor, on its side.”
Grooming quality/shaving(4 mentions)
“shaving her down bare was necessary... she looked NOTHING like the images we showed.”
Scheduling/Booking errors(5 mentions)
“Twice they send text confirmation and twice they don’t have my dog scheduled when I arrive.”
High pricing/Hidden fees(6 mentions)
“Not only are they adding extra fees ($10 specialty cut? What is so special…) but they hurt my dog.”
Top Rated
4.5 stars from 220+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 220 reviews.
At a Glance
Min puppy age
16 months
Pricing
Boarding
$45–$65/night
Daycare
$35–$45/day
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