Pappy's Pet Lodge - Addison

Allegations of staff physical aggression/abuse caught on webcam

“Have a video of an employee spraying k9's in their faces with water and kicking two of them to push them away from the door.”

Physical injuries during grooming (cuts/nicks)

“elderly dog was shaved, nails were uneven and he had a few cuts. He looked pitiful and was shaking when I picked him up.”

Strong urine odor in lobby/facility(8 mentions)

“The overwhelming smell of dog pee will make me think twice about returning.”

Grooming quality/Inconsistency(7 mentions)

“The cut seemed effortless or lazy... her hair around her ears were very bluntly chopped and uneven.”

Lack of outdoor space for potty breaks

“They have no outside for your baby therefore if you have trained them not to potty on the concrete or hard surface they will hold it until it becomes painful.”