CityVet | Uptown

Handing over the wrong dog to an owner

“When we went to pick up my dog they gave me THE WRONG DOG.... Wearing my dog's collar and said that it was my dog.”

Allegations of unauthorized pet surrender/theft

“she's the one who help steal my dog... They worked together to say I surrender my dog, but that's a bold face lie!”

Physical mishandling (door incident)

“I watched them hit my dog with a door, heard my dog yelp, and they didn’t check on her, just handed her to me and said 'she’s fine.'”

Pricing transparency and upselling(8 mentions)

“They did not walk us through pricing upfront and pushed unnecessary shots and exams that we explicitly said we did not want.”

Long wait times for drop-off appointments(6 mentions)

“my poor pup was created for 8 hours for a 15 minute appointment.”

Hygiene issues after boarding/grooming(4 mentions)

“Just picked up my Cavalier... she was COVERED in dried pee, the back of her onesie included.”