Clayton Pet Hotel & Spa

Medication administration error

“I just double dosed my dog with Prozac based on their misinformation... For all they know a double dose could have killed her.”

Lack of overnight staffing

“this facility does not staff overnight leaving them unprepared should any emergency situation arise.”

Noon checkout billing policy(2 mentions)

“Their cut off for billing for the next day is noon... I feel that should have been told while dropping off your pet.”

Hygiene issues upon pickup (Boarding)(3 mentions)

“she smelled awful, and had pee caked into her, and she was wet all on her hindquarters.”

Grooming inconsistencies(2 mentions)

“I made a very specific grooming request... When I picked my dog up, she’d been butchered unrecognizable!”