Cleverdog Grooming & Day Care

Dog bitten while boarding - staff didn't notice or inform owner

“My dog had been bitten. The staff either didn't even bother to diligently check the wound to discover that or knew about it and decided it was best not to inform me.”

Groomer cut dog's penis and tail area

“The groomer had cut the shaft of his penis and butchered the underside of his tail near his rectum.”

Dog injured during grooming - cuts and scabs

“The groomer physically cut him in two different places that left scabs.”

Dog left in kennel 24 hours with minimal care (holiday)

“My dog was in a kennel for just about 24 hours... the whole building had been pretty much shut down. There was no one in site.”

Nail clipping caused bleeding and pain

“Both paws of my dog's nails were bleeding. They are not supposed to bleed when you cut the nails. My dog cried when she got home from pain.”

Communication failures about wait times and status(3 mentions)

“They gave me a 9am Apps but said he would be ready by 12pm... I called back at 12pm and was told he would be ready at 4pm.”

Grooming results not as requested(4 mentions)

“They did not listen to what I asked for and cut her coat much shorter then I wanted. The cut is also very uneven and she even has a bald patch on her belly.”

Appointment/booking errors(2 mentions)

“I made an appointment; only to be told I was not on the books.”

Staff attitude issues(2 mentions)

“The Spanish owner girl employee was snide about me getting him and asking her too even up his cut.”