West Kelowna facilities
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Cloud 9 Doggy Daycare

1868 Byland Rd, West Kelowna, BC V1Z 3E5

4.7
54 Google reviews
Outdoor yardAccepts puppiesReactive breeds OKMedication adminGroomingTraining

Overview

Cloud 9 Doggy Daycare is a small, intimate facility in West Kelowna, BC, established in 2011 and specializing in small to medium dogs. They offer both daycare and boarding services with on-site training, grooming, and a focus on dogs with behavioral issues or anxiety. The facility requires proof of current vaccinations and conducts temperament testing to ensure proper dog groupings.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Hours & Billing

Billing method:Per night

Care & Play

Group play
Daily updates — Free
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Separate play for intact

Safety & Emergency

Emergency vet protocol:On call
Emergency vet cost:Owner

Extras

Owner operated

What Reviews Say

54 reviews analyzed

Cloud 9 Doggy Daycare is highly regarded as a premier facility for small dogs, with numerous long-term clients praising the staff's genuine affection and the facility's cleanliness. While the vast majority of owners report their dogs are ecstatic to attend and return home exhausted, there are polarizing reviews regarding the owner's strict discipline methods. The facility appears to operate with a structured 'pack leader' philosophy that most find beneficial for socialization, though it has led to a few allegations of overly harsh corrections.

Cleanliness
5.0
Dog happiness
4.9
Staff
4.8
Drop-off / pickup
4.8
Facility
4.7
Communication
4.5
Value
4.5
Safety
4.2

People love

Small dog specialization(12)High energy/exhaustion after visit(18)Medical/Extra care(3)

Staff shoutouts

Carley(16 mentions)Rachelle(14 mentions)Chloe(8 mentions)Barb(6 mentions)

Worth noting

Allegations of physical discipline (hitting with newspaper, spraying water, yelling)

“The owner is often very cruel to the dogs... Yelling, spraying with water, hitting with a rolled up newspaper.”

Forced crating/kenneling during 'quiet time' causing anxiety

“They lock all of the dogs in kennels... Murphy was never kennelled before this experience and had high amounts of anxiety.”

Discipline methods(2 mentions)

“I do not recommend Cloud 9 Doggy Daycare to anyone that does not want their dog to be yelled at all day.”

Limited availability/Monday closures

“Seems to be busy all the time except on Mondays.”

Owner replies to 22% of reviewsdefensive tone24 repeat customers

Top Rated

4.7 stars from 54+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 54 reviews.

At a Glance

Google rating
4.7/ 5
Review score
4.7/ 5
Amenities6 of 14
Reviews54
Repeat customersNumber of reviews that mention returning or being a regular customer.24

Pricing

Contact facility for pricing

Contact

Visit Website+1 778-755-5555Get directions to 1868 Byland Rd, West Kelowna, BC V1Z 3E5

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