Collars Dog Resort

Dog reportedly left soaked in urine and returned with urine on body and equipment

“his chest, front paws & legs, tummy, and back paws and legs were SOAKED with urine, clearly indicating my dog had just been allowed to lie in urine”

Reported dog bite and inadequate cleanup during grooming

“he was bitten by another dog and they didn't even bother to get the blood out of his ear fur when grooming him”

Allegation of rough staff handling of dogs

“The dogs were scared of him and would immediately lay down so he couldn’t herd them or knee them.”

Reported unsuitable conditions for senior dogs, including waste and cleaning chemicals in play areas

“senior dogs usually give up and lie on the concrete floor in that area, surrounded by pet waste and cleaning chemicals”

Persistent urine odor reported on multiple visits

“it smelled heavily of urine both times”

Repeated short-notice appointment cancellations

“Two of our last three appointments have been cancelled by them the morning of.”

Insufficient attention or handling of stressed, senior, or vulnerable dogs(3 mentions)

“My dog had never been to a daycare before and was very nervous. I watched the dog camera for over 2 hours and she was clearly very scared, sitting in a corner alone and not once did the staff member try to comfort her or get her to play.”

Scheduling and appointment reliability(3 mentions)

“Two of our last three appointments have been cancelled by them the morning of. They assured us they would call to reschedule, but they didn't.”

Dogs returned dirty or exposed to waste(3 mentions)

“when we got home, he had multiple chunks of dried poop on one of his front legs.”

Urine odor(2 mentions)

“it smelled heavily of urine both times. I understand there are a lot of dogs, but the smell is overwhelming”

Pickup timing and process(2 mentions)

“Need improvement with pick up times. Allow people who have specific pick up times to go first.”