Collinswood K9 Services
81 West St, Auburn, MA 01501
Overview
Collinswood K9 Services is a 7,425 sq. ft. full-service dog facility in Auburn, MA offering boarding, daycare, grooming, and training. Owned by Terri Collins since 2002, the facility features 10 indoor-outdoor kennel runs, multiple outdoor daycare play yards, a 5,500 sq. ft. training room, and is home to AKC Breeder of Merit Australian Shepherds.
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What Reviews Say
45 reviews analyzedCollinswood K9 Services enjoys overwhelmingly positive reviews (37 of 45 are 5-star) with particular praise for clean facilities, transformative training results, and dogs genuinely enjoying their visits. However, serious red flags include allegations of an intoxicated attendant and a dog injury incident, plus concerns about the owner's breeding operations. Communication is a significant weakness with multiple complaints about unanswered calls and emails. The owner responded defensively to negative reviews, which may indicate room for improvement in customer relations.
People love
Staff shoutouts
Worth noting
Alleged intoxicated attendant on duty
“By the way, the attendant sometimes appeared to be intoxicated. I was never quite sure.”
Dog injured/dog fight incident with damaged collar
“Our dog got into a skirmish with another dog... when we came to pick our dog up she had been put into a run by herself and her collar was ripped into two pieces.”
Alleged puppy mill operation
“Terry uses this place as a puppy mill to make money breeding and showing dogs. The boarding and doggy day care are only to earn money for that.”
Poor communication - no response to calls/emails(2 mentions)
“They are terrible in comunication, never answer a call or emails.”
Dog not given adequate playtime/socialization
“Turns out she was kenneled most of the time.”
Cramped boarding facilities
“The boarding facilities are small and cramped.”
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