Auburn facilities
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The Pawms Pet Resort Auburn

203 E University Dr, Auburn, AL 36832

4.8
347 Google reviews
Outdoor yardAccepts puppiesMedication adminGroomingTrainingClimate controlledOnline booking

Overview

The Pawms Pet Resort is a multi-location Alabama pet care facility offering boarding, daycare, grooming, and training services. The Auburn location at 203 E University Dr provides spacious climate-controlled runs (4ft x 12ft), covered outdoor daycare yards with dog turf and play structures, and requires Bordetella, Rabies, and Distemper vaccinations. Puppies must be 4 months or older, and the facility accommodates multi-dog stays with discounts.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yardturf
Pool / water play
Small dog area
Accepts puppies4+ months
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Bordetella, Rabies, Distemper

Policies & Details

Hours & Billing

Billing method:Per night

Cancellation & Deposits

Cancellation notice:1 day notice
Cancellation penalty:$50 fee for grooming late cancellation, one night's stay fee for boarding no-show/late cancellation

Care & Play

Group play
Solo play
Comfort items allowed
Feeding policy:Owner provides food

Extras

Multi-dog discount — $7.50 discount per dog when staying together in same run; 20% off for two or more dogs in Roosevelt Suite
Owner operated

What Reviews Say

319 reviews analyzed

The Pawms Pet Resort Auburn is highly regarded for its exceptionally friendly staff and high-quality grooming services, with many dogs showing visible excitement upon arrival. While the majority of customers report a clean facility and happy pets, there are significant isolated reports of dogs contracting kennel cough or returning home with soiled belongings. Overall, it is a popular choice for local pet owners, though communication regarding photo updates and the digital booking process could be improved.

Staff
4.9
Dog happiness
4.8
Cleanliness
4.8
Drop-off / pickup
4.7
Facility
4.5
Value
4.3
Communication
4.2
Safety
3.8

People love

Enthusiastic Staff(85)Grooming Quality(42)Dog Excitement(54)

Staff shoutouts

Emery(5 mentions)Alexa(3 mentions)Hannah(2 mentions)Andy(2 mentions)Krislynn(2 mentions)

Worth noting

Health and hygiene concerns (Kennel Cough, Parasites)

“I boarded my dog for a weekend and now he has kennel cough (which he was vaccinated for), fleas and tapeworm.”

Neglect of hygiene/Sanitation

“we were given a trash bag full of his toys and blankets that were covered in urine and he was covered in urine.”

Lack of updates/photos(6 mentions)

“I wish they took more pictures, I miss him all day while I’m working so I wanna see him have fun.”

Noise complaints from neighbors(3 mentions)

“You can hear these dogs barking like they are dying for hours and hours.”

Booking/Portal issues(2 mentions)

“The online portal is extremely clunky and not user friendly.”

Owner replies to 12% of reviewsprofessional tone48 repeat customers

Top Rated

4.8 stars from 347+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 347 reviews.

At a Glance

Google rating
4.8/ 5
Review score
4.5/ 5
Amenities7 of 14
Reviews347
Repeat customersNumber of reviews that mention returning or being a regular customer.48

Min puppy age

4 months

Pricing

Boarding

$43–$90/night

Daycare

$28/day

Contact

Visit Website+1 334-826-7297Get directions to 203 E University Dr, Auburn, AL 36832

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