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Paws 'n Purrs Pet Care

Name: Paws 'n Purrs Pet Care
Address: 2608 Turnpike Rd, Auburn, NY 13021, Auburn, NY, 13021.0, US
Telephone: +1 315-224-8163
Rating: 4.8

2608 Turnpike Rd, Auburn, NY 13021

4.8

37 Google reviews

Outdoor yardMedication adminGrooming

Overview

Paws 'n Purrs Pet Care is a small, owner-operated boarding and grooming facility in Auburn, NY run by Bonnie Ford. They offer dog boarding in individual kennels with indoor/outdoor access, grooming services, and daily photo updates for pets. Multi-dog households receive discounted rates when sharing a kennel. They require a $50 non-refundable deposit and have specific drop-off/pickup hours.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Breed restrictions: pitbull, shepherd

Policies & Details

Hours & Billing

Drop-off hours:8am-10am

Pick-up hours:4pm-6pm

Billing method:Both days

Cancellation & Deposits

Cancellation penalty:$50 deposit becomes cancellation fee

Deposit required — $50

Care & Play

Daily updates — Free

Comfort items allowed

Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:Nearby clinic

Emergency vet cost:Owner

Extras

Multi-dog discount — Two dogs $60, three dogs $80, four dogs $101

Owner operated

What Reviews Say

37 reviews analyzed

Paws 'n Purrs is overwhelmingly beloved by customers, with 34 of 37 reviews giving 5 stars. Bonnie (the owner) receives exceptional praise for her genuine love of animals, ability to calm anxious dogs, and quality grooming. The facility is described as clean with large kennels and outdoor access. The single 1-star review about dirty kennels appears to be an outlier against the extensive positive feedback. Customers particularly appreciate the value pricing, photo/video updates, and the owner's willingness to accept dogs that other facilities rejected. This appears to be a trusted, long-term care provider with a loyal customer base.

Dog happiness

4.9

Staff

4.9

Value

4.8

Safety

4.7

Communication

4.7

Cleanliness

4.6

Facility

4.6

Drop-off / pickup

4.0

People love

Exceptional care for anxious/nervous dogs(5)Clean facilities and good grooming(6)Reasonable pricing for quality service(2)Photo/video updates during stays(2)Willingness to accept challenging dogs

Staff shoutouts

Bonnie(28 mentions)Chris

Worth noting

Dirty kennels with excessive feces

“There was nowhere left for the pups to step cuz there was so much poop. It looked like it hadn't been cleaned in several days.”

Unclear parking and intake process for new customers

“We had no idea where to park or what the process was for bringing our dog to this new-to-us facility, and it was like pulling teeth to get the person to explain anything”

Top Rated

4.8 stars from 37+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 37 reviews.

At a Glance

Google rating

4.8/ 5

Review score

4.7/ 5

Amenities3 of 14

Reviews37

Repeat customersNumber of reviews that mention returning or being a regular customer.12

Pricing

Boarding

$32.5–$101/night

Contact

Visit Website +1 315-224-8163 2608 Turnpike Rd, Auburn, NY 13021

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