Come-Play-Stay

Reported medical emergency after boarding and alleged decline in care

“My dog's last two boarding times ended in tragedy. The last time I had to take my dog to another hospital for medical emergency ending up paying almost $2,000 - on top of the fee for boarding here.”

Nearby observer reports persistent barking and possible canine distress

“Most of the times I walk past this building, I hear the dogs all barking and going crazy.”

Difficulty reaching the facility during a pet stay

“We tried calling at one point and no one would answer.”

Unreturned requests for pet updates

“I never received updates about how my cats were doing, despite me calling during normal business hours and leaving a message asking for an update, which I never got a call back for.”

Missing updates and communication during stays(4 mentions)

“We were told by an older employee that they would text us updates/photos but we did not receive one text.”

High or unclear pricing(4 mentions)

“Too expensive. Wow”

Pricing transparency and billing policies(2 mentions)

“Misleading pricing...read the contract closely and expect 2x the cost”

Insufficient staffing or service capacity(2 mentions)

“the staff seemed to be spread thin so this is not their fault. There needed to be more staff for the amount of dogs that were there.”

Unfriendly customer service(2 mentions)

“they were so rude to me when I called for details”