Cottonwood Kennels

Breed discrimination policies

“they discriminate based on breed”

Dogs returned wet and cold in bad weather

“When I picked her up she was completely soaked head to toe, cold to the bone and miserable.”

Non-refundable holiday prepayments enforced despite early cancellation

“they said they were keeping my money no matter what”

Dogs left unattended overnight with no monitoring

“I find it a little irresponsible that they leave the dogs unattended all night”

Rude or unprofessional customer service on phone

“the person on the other end was extremely abrupt and rude”

Dog developed hot spot during boarding due to inadequate drying

“he got a hot spot from either being wet too often without having a chance to dry”

Kennel floors described as wet concrete, potential discomfort

“our two dogs would have been sleeping on wet concrete in a tiny area without temperature controls”

Breed restrictions for pit bulls and similar breeds(5 mentions)

“With her being a pitbull ... they said she wouldn't be able to play with any other dogs because she was a pitbull”

High prices and perceived poor value for money(3 mentions)

“This is the most expensive price gouging dog kennel. They charge $75 per night per dog.”

Lack of half-day pricing options(2 mentions)

“No Half days, always was charged full price no matter when I came in.”

Communication issues or poor customer service(2 mentions)

“I called with two specific questions and the person on the other end was extremely abrupt and rude.”

Dogs returned dirty or smelly

“whenever I picked up my dogs they were very dirty and they would smell.”

Dogs not included in social media photos despite claims

“I never saw my dogs in any pictures again, nor did I even see them in the background of pictures.”