Cottonwood Pet Resort
26910 W Center Rd, Waterloo, NE 68069
Overview
Cottonwood Pet Resort is a family-owned pet boarding and daycare facility operated by the Dvorak family for over 35 years, located in the Platte River Valley just west of Omaha, Nebraska. They offer overnight lodging, daycare, and grooming services with staff on duty 365 days a year. The facility provides a range of accommodations including VIP suites for dogs and cat penthouse options.
Amenities & Policies
Policies & Details
Extras
What Reviews Say
228 reviews analyzedCottonwood Pet Resort is highly regarded for its spacious facilities, live webcams, and enthusiastic staff who build genuine bonds with frequent visitors. While the majority of customers report happy, exhausted dogs and excellent grooming, there are significant localized concerns regarding health protocols (kennel cough and parasites) and occasional lapses in administrative responsiveness. It remains a top choice for multi-pet households due to its ability to board cats and dogs together.
People love
Staff shoutouts
Worth noting
Health and Hygiene (Parasites/Infection)
“My Akita was there for just under a week... and came home with a positive diagnosis of whipworm.”
Neglect of non-canine species
“When I picked him up his cage was covered with flies to the point where every square inch of the cage was not visible.”
Physical Abuse Allegation
“There was a person who was grumpy and kicked my dog.”
Kennel Cough/Illness(5 mentions)
“contracted a severe case of kennel cough, which nearly cost him his life.”
Lost/Unused Items(3 mentions)
“They brought in toys and treats for the dogs. When they were picked up they were never given either after 9 days.”
Poor Communication/Responsiveness(6 mentions)
“After 4 months and 5 calls to them, I still haven't heard from them.”
At a Glance
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