PupTown Waterloo
140 University Ave E, Waterloo, ON N2J 2W3
Overview
Puptown Waterloo is a 4200sf air-conditioned dog daycare and boarding facility in Waterloo, Ontario with over 25 years of experience. They offer daycare, boarding, grooming, training, and a pet supply store, with a membership model providing benefits like 10% off retail items. Daycare prices range from $32-$47/day with various package options, and new dogs require a $65 evaluation/temperament test.
Amenities & Policies
Required vaccinations: current health record, Rabies (implied), DHPP (implied)
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
What Reviews Say
192 reviews analyzedPupTown Waterloo (formerly Wag and Train) is highly praised for its effective training programs and the genuine affection staff show toward the dogs, who frequently return home exhausted and happy. However, there is a significant divide between the quality of pet care and the quality of business operations; many customers report poor communication, a lack of transparency regarding the facility's interior, and a defensive management style when issues like billing errors or injuries arise.
People love
Staff shoutouts
Worth noting
Injuries and lack of incident transparency
“Hubert has being injured playing... torn Hubert’s ear. He had to be taken to the veterinarian to apply a stitch... they have not returned my call.”
Refusal of refunds for cancelled/unused services
“Their cancellation policy is 2 days but they still charged my credit card... they haven’t responded.”
Allegations of selling expired food causing illness
“Sold expired food and lied... Food ended up making my dog horribly sick and provided vet bills and still wouldn’t give a refund.”
Communication and Responsiveness(12 mentions)
“I basically stalked them for a week they still didn't return my calls.”
Owner's defensive tone/Customer Service(8 mentions)
“The owner does NOT take responsibility for her actions, she always make it the customers fault.”
Lack of facility transparency(4 mentions)
“They do not allow people to look inside to see how the dogs are doing. It is all behind closed doors.”
IBPSA Member
Industry Association
Cross-referenced with IBPSA’s member directory.
Top Rated
4.5 stars from 196+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 196 reviews.
At a Glance
Min puppy age
5 months
Pricing
Daycare
$32–$47/day
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