Rocky View County facilities
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Country Club Pet Resort

282063 Township Rd 224A, Rocky View County, AB T1X 0J2

4.7
531 Google reviews
Outdoor yardPool / water playReactive breeds OKOnline booking

Overview

Country Club Pet Resort is a 40-acre luxury pet boarding facility in Rocky View County, Alberta, offering dog and cat boarding with themed room suites, penthouses, and extensive outdoor amenities including off-leash parks, romping corrals, nature trails, and a freshwater swimming pool. Family-owned for over 70 years, they provide all-inclusive care with exercise 3x daily, wellness inspections, meals, and personalized itineraries for each pet.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yardreal grass
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Hours & Billing

Checkout time:1 PM
Billing method:Per night

Cancellation & Deposits

Cancellation notice:30 days notice
Cancellation penalty:Deposits fully refundable 30 days prior to arrival date
Deposit required — 50% deposit for Christmas and when requested by booking agent

Care & Play

Group play
Solo play
Daily updates
Comfort items allowed
Feeding policy:Owner provides food

Extras

Senior dog accommodations
Owner operated

What Reviews Say

531 reviews analyzed

The facility is highly praised for its expansive, well-maintained private dog parks and high-quality boarding environment that many pets genuinely enjoy. However, recent significant price hikes and a shift to 'per-dog' billing have caused substantial friction with long-term clients. There is a notable dichotomy in management sentiment: while floor staff are described as loving and attentive, several recent reviews highlight aggressive interactions with a manager named Glenn regarding barking and cancellation policies.

Cleanliness
5.0
Facility
4.8
Dog happiness
4.5
Drop-off / pickup
4.5
Staff
4.2
Communication
3.8
Safety
3.5
Value
3.2

People love

Private Off-Leash Parks(45)Report Cards(15)Compassionate End-of-Life Care(8)

Staff shoutouts

Brenda(5 mentions)AmandaVanessa

Worth noting

Aggressive management/Banning customers

“A man named Glenn came over, immediately aggressive, and threatened to call the police on us... Guess we don’t have to worry because we’re banned!”

Negligence/Health concerns

“He was starving when we picked him up and peed for 5 minutes... possibly even [no] access to food and water.”

Pricing and 'Gouging'

“Up 62.5% in 1 1/2 years... I am afraid that is beyond reasonable and would be characterized as gouging!!”

Barking restrictions in dog parks

“They literally kicked out and banned a dog from being there because the dog barked out of excitement while playing.”

Website and Booking System

“Brutal website. Took me over 30 minutes to book one spot because of how slow your site is.”

Owner replies to 15% of reviewsprofessional tone34 repeat customers

IBPSA Member

Industry Association

Verified member of IBPSA
International pet services standards

Cross-referenced with IBPSA’s member directory.

Top Rated

4.7 stars from 531+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 531 reviews.

At a Glance

Google rating
4.7/ 5
Review score
4.2/ 5
Amenities4 of 14
Reviews531
Repeat customersNumber of reviews that mention returning or being a regular customer.34

Pricing

Contact facility for pricing

Contact

Visit Website+1 403-936-5685Get directions to 282063 Township Rd 224A, Rocky View County, AB T1X 0J2

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