Country Haven Kennels
1153 97, Puslinch, ON N0B 2J0
Overview
Country Haven Kennels is a veterinarian-recommended dog boarding and daycare facility in Puslinch, Ontario, operated by Tracey Jarrett since 1999. Located on 50 acres with 14,000 sq ft of fenced play area, it features an open-concept design where dogs socialize together, with rates starting at $40/night for boarding and $25/day for daycare.
Amenities & Policies
Max capacity: 30 dogs
Required vaccinations: vaccinations_as_determined_by_veterinarian
Policies & Details
Hours & Billing
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
37 reviews analyzedCountry Haven Kennels is highly polarized, functioning as an exclusive, high-trust facility for long-term regulars while being difficult for new clients to access. Established customers praise the owner Tracey's expertise in dog behavior and report that their dogs are ecstatic to visit. However, the business faces significant criticism for poor communication, frequently ignoring inquiries from prospective clients and maintaining a very strict screening process that can result in immediate dismissals.
People love
Staff shoutouts
Worth noting
Unresponsive to new client inquiries/bookings
“Completely unresponsive to inquiries/bookings. Hopefully they are more attentive to the dogs than they are to their phone/emails.”
Communication/Booking Issues(6 mentions)
“The last 2 times I have tried, I have not received a response even after several days; the phone is also never answered.”
Strict Screening/Rejection(3 mentions)
“I hadn't stepped in the door 5 minutes when I started receiving text messages from the owner stating she was barking... could I come and pick her up.”
At a Glance
Max capacity
30 dogs
Pricing
Boarding
$40/night
Daycare
$25/day
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