Diamond In The Ruff Pet Retreat
7625 Leslie Rd W, Puslinch, ON N0B 2J0
Overview
Diamond In The Ruff Pet Retreat is a premium dog boarding and daycare facility located in Puslinch, Ontario, offering private rooms with heated floors, climate control, and outdoor play areas with 10-foot fencing. They provide tiered boarding packages (Bronze through Platinum), dog daycare in 8-day packages, grooming, and training services with a focus on small tailored groups for playtime.
Amenities & Policies
Required vaccinations: Distemper, Hepatitis/Adenovirus, Parainfluenza, Parvovirus, Rabies, Bordetella
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Safety & Emergency
Extras
What Reviews Say
223 reviews analyzedThe facility is highly regarded for its grooming services and the visible excitement dogs show upon arrival, with many long-term repeat customers. However, there are significant polarizing experiences regarding management's communication style and a serious safety report involving multiple attacks on a senior dog. While most find the facility clean and spacious, a small subset of reviewers raised concerns about odors and the lack of overnight staffing.
People love
Staff shoutouts
Worth noting
Physical safety/Attacks
“he had been attacked by a BIG dog on a walk... when we went to pick him up we was informed he had been attacked AGAIN ( he put his paw through his cage and was attacked by the dog in the cage next to him ).”
Unattended facility at night
“The response 'It's lights out at 7pm, nobody is here and you wouldn't see anything on the cameras anyway' left me feeling like I made the biggest mistake.”
Billing and Pricing Transparency(5 mentions)
“Charged almost 2x as much as what the quote estimate said the service would be.”
Management Attitude(6 mentions)
“Staff and management do not communicate clearly and overall I have found them to be very unfriendly and downright hostile.”
Odor/Sanitation(4 mentions)
“The entrance smelled like dirty dog... Carpets were stained with urine as I walked through the back.”
Top Rated
4.6 stars from 232+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 232 reviews.
At a Glance
Pricing
Boarding
$40–$132/night
Daycare
$34–$42/day
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