Crossfield facilities
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Country Tails Boarding Kennels

29336 Range Rd 274, Crossfield, AB T0M 0S0

4.9
84 Google reviews
Photo updatesStaff overnightOutdoor yardAccepts puppiesMedication adminGroomingOvernight potty breaks

Overview

Country Tails Boarding Kennels is a family-run boarding facility in Crossfield, Alberta (35 minutes northeast of Calgary) offering dog and cat boarding with 24-hour monitoring, various suite sizes ($35-39/night for dogs, $17/night for cats), and a minimum of 3 hours daily playtime. They provide pickup/delivery services, accommodate medication and raw diets, and offer multi-pet discounts up to 35%.

Amenities & Policies

Cage-free
WebcamPhoto updates
Staff overnight
Outdoor yardreal grass
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DAPP (Distemper, Adenovirus, Parainfluenza, Parvovirus), Bordetella

Policies & Details

Hours & Billing

Late pick-up fee:$50 every 15 minutes
Billing method:Per night

Cancellation & Deposits

Cancellation notice:30 days notice
Cancellation penalty:Deposit non-refundable with less than 30 days notice
Deposit required — 50% of visit's total price

Care & Play

Group play
Solo play
Daily updates — Free
Comfort items allowed
Feeding policy:Owner provides food or house food available
Raw diet accommodated

Requirements

Spay/neuter policy:Separate play for intact

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Multi-dog discount — 10% for two or more pets kenneled separately, 20% for two pets kenneled together, up to 35% for 5 pets kenneled together
Senior dog accommodations
Owner operated

What Reviews Say

84 reviews analyzed

Country Tails Boarding Kennels is highly regarded for its exceptional staff, convenient shuttle services, and daily social media photo updates that provide peace of mind to owners. While one severe review cited poor hygiene and feeding issues, the overwhelming majority of clients report their pets return happy, exhausted from playtime, and professionally bathed. The facility is particularly noted for its ability to handle non-neutered and anxious dogs by carefully managing playgroups.

Staff
4.9
Drop-off / pickup
4.9
Dog happiness
4.8
Value
4.8
Facility
4.6
Safety
4.5
Communication
4.5
Cleanliness
4.2

People love

Daily Photo Updates(14)Pick-up/Drop-off Service(7)Bathing Service(9)Accommodating non-neutered/anxious dogs(4)

Staff shoutouts

DaniDave(2 mentions)Melanie(2 mentions)

Worth noting

Neglect and poor hygiene (dog returned covered in feces/emaciated)

“When we picked them up, the Bernedoodle was covered in his own feces... returned to our care in poor condition and emaciated.”

Staff training/Trust issues

“Not exactly sure what has happened but perhaps the newer staff need more training or assistance. I can no longer trust this location.”

Owner replies to 100% of reviewsprofessional tone18 repeat customers

Top Rated

4.9 stars from 84+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 84 reviews.

At a Glance

Google rating
4.9/ 5
Review score
4.6/ 5
Amenities7 of 14
Reviews84
Repeat customersNumber of reviews that mention returning or being a regular customer.18

Pricing

Boarding

$35–$39/night

Contact

Visit Website+1 403-546-4251Get directions to 29336 Range Rd 274, Crossfield, AB T0M 0S0

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