Crossfield facilities
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Love Your Pet Animal Care Professionals

709 McCool St, Crossfield, AB T0M 0S0

4.8
289 Google reviews
Outdoor yardPool / water playAccepts puppiesMedication adminGroomingClimate controlledOnline booking

Overview

Love Your Pet is an award-winning dog boarding and daycare facility in Crossfield, Alberta with 5 acres of fenced outdoor space and a seasonal dog pool. They offer boarding, daycare, grooming, dog walking, and home visits for cats and small animals, with heated indoor play areas and 24/7 surveillance. The facility requires all dogs to be spayed/neutered by 1-1.5 years and current on vaccinations including Bordetella, DA2PP, and Rabies.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yardreal grass
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Bordetella, DA2PP, Rabies

Policies & Details

Hours & Billing

Checkout time:4pm

Cancellation & Deposits

Cancellation notice:24 days notice
Cancellation penalty:$35 + GST
Holiday surcharge — $10/visit

Care & Play

Group play
Solo play
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 1-1.5 years

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner
Fire safety system

Extras

Senior dog accommodations

What Reviews Say

289 reviews analyzed

Love Your Pet is highly regarded for its 'report card' system and convenient shuttle service, with the vast majority of clients reporting happy, exhausted dogs and a clean, modern facility. However, a small subset of reviews highlights significant friction with management regarding medical issues or lost items, where the owner's responses are notably lengthy and confrontational. Overall, it is a top-tier choice for social dogs, provided owners are comfortable with a 'free-range' environment and a management style that vigorously defends its protocols.

Cleanliness
5.0
Dog happiness
4.9
Drop-off / pickup
4.9
Staff
4.8
Facility
4.8
Communication
4.7
Value
4.7
Safety
4.2

People love

Daily Report Cards(42)Pick-up and Drop-off Service(28)Exhausted/Happy Dogs(35)

Staff shoutouts

Constance(8 mentions)Brittany(3 mentions)Rose(2 mentions)April

Worth noting

Allegations of medical neglect/injury (pneumonia, bed sores, bite marks)

“Gave them a healthy dog, picked it up a week later extremely under weight with pneumonia.”

Disposal of client property (dog food)

“we realized we had accidentally left behind a full, unopened bag of his food... only to find out later that they threw it away.”

Owner/Manager defensiveness

“Nicole’s attitude throughout all of this was unprofessional and dismissive — there was no apology, no accountability.”

Health issues post-stay (Cough/Cold)

“My bfs dog got sick at the Dogaholics location... and my dog got sick at this location.”

Owner replies to 100% of reviewsAvg response: 2ddefensive tone45 repeat customers

Top Rated

4.8 stars from 289+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 289 reviews.

At a Glance

Google rating
4.8/ 5
Review score
4.8/ 5
Amenities7 of 14
Reviews289
Repeat customersNumber of reviews that mention returning or being a regular customer.45

Pricing

Contact facility for pricing

Contact

Visit Website+1 403-265-7387Get directions to 709 McCool St, Crossfield, AB T0M 0S0

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