Countryside Pet Estates

Reported failure to contact the veterinarian or owner despite written medication instructions and severe anxiety

“When I called Countryside, I was told "We never call vets".”

Dog reportedly removed from group play without owner notification or an alternative play arrangement

“he was pulled out of group play because he became “ball possessive””

Unexpected or insufficiently communicated pickup fee/cutoff

“I was charged a $20 late pick up fee when I wasn’t inform that there was a cut off time to pick him up”

Bathing service reportedly missed before pickup

“they tend to forget to bathe the animals before pickup”

Concern about dim lighting in sleeping and indoor play areas

“Where your pet sleeps, the room it spends most of it's time in, is very dim”

Bathing not completed before pickup(2 mentions)

“they tend to forget to bathe the animals before pickup. I've used this pet lodge 3 times and have only had success once.”

Pickup cutoff or late pickup fee communication(2 mentions)

“I didn’t know there was a cut off time for pick up since this was my first time using this facility to board my dog.”

Insufficient stay updates or communication(2 mentions)

“no report on how my dog was doing while boarded”

Lack of alternative activity after removal from group play

“no socializing or playtime alternative was offered or would be considered”

Pet suitability decision and handling of anxiety

“I was told that she wouldn't be allowed to come back to the kennel as she "wasn't a good fit".”