Creature Comforts Animal Inn

Dogs caged during daycare instead of playing with other dogs

“Started bringing my dog for daycare back in 2017, just found out in February 2023 she was being put in a kennel & they said she taken out in the yard alone to run by herself a few times.”

Facility closure with inadequate communication

“Only 24 hrs before I leave on an international flight and after I've already had my dog boarding confirmed for over a month I call to find out this place also didn't pass inspection and can't take my dogs.”

Grooming not completed as requested

“When she got picked up, she looked like a totally different dog. There were specific instructions. People take their dogs to get groomed not change the appearance.”

Dogs stressed upon pickup (clawing gate)

“When we picked them up they were clawing the gate to get out.”

Billing policy confusion(2 mentions)

“They charge for a new day if you pick up after 12. that means If you drop off at 2 and 3 days later you pink up at 1 (71 hrs which is one hr less than 3 full days) you get charged for 4 days. not rational.”

Communication issues(2 mentions)

“Between the miscommunications and the attitudes of the people who answer phones, this place has gone drastically downhill the last few years.”

Grooming quality inconsistency(2 mentions)

“When we picked her up it was as though she was never groomed. She still smelled like wet dog with just a scarf.”