Scott's Kennels
9 Ella Wheeler Rd, North Stonington, CT 06359
Overview
Scott's Kennels is a family-owned and operated pet boarding and grooming facility in North Stonington, CT, serving the area since 1974. They offer dog and cat boarding with climate-controlled quarters, private indoor/outdoor runs, and 24/7 on-site owner supervision. Additional services include professional dog grooming with free nail clipping and ear cleaning, as well as a pet supply store.
Amenities & Policies
Policies & Details
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Safety & Emergency
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What Reviews Say
117 reviews analyzedScott's Kennels enjoys overwhelmingly positive reviews with 95+ of 117 reviews being 5-star ratings. Customers consistently praise the staff's genuine love for animals, their patience with anxious or difficult dogs, and the reasonable pricing. However, there are significant red flags: two reviews (1-star and 2-star) describe serious issues including a dog escaping due to inadequate fencing and a dog returning emaciated with wounds. The owner responded defensively to the weight loss complaint, attributing it to the dog's pre-existing mobility issues. Repeat customers are common, with many using the facility for years. The facility is generally considered clean and well-maintained, though one review mentioned a slight odor. Safety appears to be a concern based on the escape incident.
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Staff shoutouts
Worth noting
Dog escaped due to inadequate fencing
“Their fencing is not sturdy or enforced and my dog escaped. They called us 6 hours away to tell us we have to come get our dog immediately or they will put him in the 'box' a cement cage with dirt floors!”
Dog returned with wounds and significant weight loss
“my dog had wounds, and was emaciated when I picked her up... the dog lost 5 pounds in 2 weeks, and was skinned in 4 places”
Grooming damage - whiskers cut, uneven cut
“they cut her whiskers almost down to nothing!”
Instructions ignored by staff
“I made an appointment via telephone with specific requests, which were completely ignored upon my arrival”
Grooming quality inconsistency(2 mentions)
“they did miss several spots and left several rough looking razor lines in her fur”
Staff professionalism issues(2 mentions)
“They are extremely unprofessional rude and couldn’t fulfill the service we were paying for”
Facility smell/cleanliness
“The place was a little smelly when we walked in, it could have been a little cleaner”
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