Mississauga facilities
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Creature Comforts Pet Services

1095 Strathy Ave #20, Mississauga, ON L5E 2K1

4.3
33 Google reviews
Cage-freeMedication adminGroomingOnline booking

Overview

Creature Comforts Pet Services is a bonded and insured pet care provider serving Oakville, Mississauga and surrounding areas since 1997. They offer home boarding ($55/night) where dogs stay in pet sitter homes, dog daycare ($37/day), dog walking, cat visits, and professional grooming services. The facility emphasizes compassionate, gentle care with a meet-and-greet process for new pets and provides daily photo updates to pet owners.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Cancellation & Deposits

Holiday surcharge

Care & Play

Group play
Solo play
Daily updates — Free
Feeding policy:Owner provides food

Extras

Multi-dog discount — $30 off second and third dog for home boarding; various per-pet discounts for walks and visits
Owner operated

What Reviews Say

33 reviews analyzed

Creature Comforts is highly regarded for its grooming services, particularly for difficult or anxious pets, and its ability to care for a wide variety of animals including bunnies and reptiles. While many customers praise the affordable pricing and specific staff members like Shauna, there are serious polarized reviews regarding safety and professionalism. Significant red flags include reports of an escaped pet and physical injuries, coupled with owner responses that can be dismissive or defensive.

Value
4.8
Staff
4.5
Dog happiness
4.2
Communication
3.2
Facility
3.0
Safety
2.5

People love

Grooming Skill with Difficult Pets(4)Pricing(3)Exotic Pet Care(3)

Staff shoutouts

Shauna(5 mentions)NancyJanetHeidi

Worth noting

Pet loss/Escaped animal due to negligence

“the staff negligently left door(s) OPEN to take out the trash... and allowed the bulldog to RUN AWAY. they DIDN’T EVEN NOTICE HE WAS GONE!!!”

Physical injury (razor burns/cuts)

“Our dog who is super friendly, had razor burns and cuts on his behind and by his shoulder blade.”

Communication/Responsiveness(2 mentions)

“I've called over a dozen times in the last month and left a two or three messages... They didn't seem to care if they got our business.”

Location/Neighborhood(3 mentions)

“Their new location is in quite a sketchy area, which one can overlook but the service was really bad.”

Owner replies to 15% of reviewsdefensive tone7 repeat customers

At a Glance

Google rating
4.3/ 5
Review scoreInsufficient topic coverage
Amenities4 of 14
Reviews33
Repeat customersNumber of reviews that mention returning or being a regular customer.7

Pricing

Boarding

$55/night

Daycare

$37/day

Contact

Visit Website+1 905-990-3644Get directions to 1095 Strathy Ave #20, Mississauga, ON L5E 2K1

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