Creekside Pet Hotel
1360 Lockhart Dr NW, Kennesaw, GA 30144
Overview
Creekside Pet Hotel is a privately-owned 1.5-acre pet care facility in Kennesaw, Georgia, offering boarding, daycare, grooming, training, and retail services. Located off I-75 near Kennesaw State University, the facility provides a country setting with trees, flowers, and grass. The business appears to be family-operated and serves the Atlanta to Cobb County area.
Amenities & Policies
Policies & Details
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What Reviews Say
148 reviews analyzedCreekside Pet Hotel is highly polarized; long-term regulars praise the affordable rates, attentive daycare staff, and the visible excitement their dogs show upon arrival. However, a significant minority of reviews report severe safety incidents, including a pet death and a toe amputation, often coupled with a management style described as defensive or dismissive. While the facility excels at routine daycare and grooming, potential clients should be aware of reported communication breakdowns during medical emergencies.
People love
Staff shoutouts
Worth noting
Pet death following boarding
“My baby boy passed away in my arms moments later... his lungs were full of fuild & had to be immediatly transfered to a critical care hospital.”
Severe physical injury requiring surgery
“One of the pads suffered a complete breakdown and split wide open. As a result the vet had to surgically remove one of her toes!”
Allegations of fleas/parasites
“Animal Hospital let me know that Luna HAD fleas and that she is ALLERGIC to the flea saliva which is why she has scabs.”
Hidden fees and billing disputes(5 mentions)
“Was charged for a four day visit when my dog was only there for three days... they were not even open until 3pm on pickup day.”
Lack of communication/responsiveness(6 mentions)
“Reached out to creekside and they never responded. We will never board with them again.”
Owner's defensive tone(4 mentions)
“The owner seems more invested in tormenting her employees than actually communicating efficiently with customers.”
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