Shiloh Veterinary Hospital

Medication error - prescribed drug (Simplicef) dog was deathly allergic to despite clear records

“THIS PLACE IS NEGLIGENT AND GAVE MY DOG A MEDICINE SHE IS DEATHLY ALLERGIC TO EVEN THOUGH SHE HAS BEEN A CLIENT AND IT IS IN HER RECORDS!”

Surgical burn injury - heating pad caused 3rd degree burns during dental procedure

“The heating pad burned his skin all along one side of his body. We spent weeks trying sprays and creams to get the skin to heal, but it started turning black and dying.”

Wrong cremation - sent cat for communal instead of private cremation

“Sent our baby cat for cremation, made it abundantly clear we wanted private cremation so we can keep his ashes. They sent him for communal instead and now we'll never have our baby again.”

Euthanasia performed without warning to owners

“Dr. C was in such a rush to get out the door for lunch that he euthanized our cat without warning, depriving us of the chance to hold her before she passed.”

Pricing concerns - perceived as expensive or overcharging(12 mentions)

“They have made significant changes in operating days, times and services. Our annual appointment has gone from 300 to almost 600 dollars”

Communication issues - phone system problems, lack of updates(8 mentions)

“Trying to speak to a human to schedule an appointment takes numerous phone calls to connect”

Front desk staff attitude - rude or unhelpful(6 mentions)

“Their front desk staff are absolute trash, bratty girls with condescending attitudes”

Misdiagnosis or diagnostic errors(4 mentions)

“They misdiagnosed my daughter's cat with a UTI... they missed the very obvious conclusion that the cat wasn't a male cat but instead a female cat that was just in heat”