D Pet Hotels Scottsdale

Dog attack in playroom with injury

“My dog was attacked by an aggressive dog in the playroom... bloody, shaking and wrapped in a towel. After getting staples in her shoulder, my poor Cupcake was left shell shocked.”

Alleged undisclosed injury/negligence

“Upon discovering the wound on our dog, it was clear that it was intentionally concealed under the harness... and not disclosed to us at pick-up.”

Allegations of staff vaping and phone use

“Saw someone vaping around some of the dogs. Everyone on their phones. Rude service.”

Restricted facility access/tours

“On FOUR separate occasions, I was denied the opportunity to see exactly where our dog would be staying... We weren't asked to wait, we were told a hard 'no'.”

Strict/Inconsistent Vaccination Admin

“Every time I use them, I am checked out for up to date vaccinations. Even if I had used them a few days prior... their systems are only updated to ask for this every 6 months.”