Das Hund Haus Inc.

Dog injured (split tail) during boarding - likely from extended crate time

“Our one pup came home with a split tail and is constantly bleeding which will be a bit of recovery for her. We can only assume this was from the extended amount of time spend in crates”

Dog returned with feces stuck to fur and smelling nasty

“He was there for 3 days when we picked him up he had 3 day poop stuck to his fur,and stank very nasty”

Dog returned covered in urine/urine-soaked

“When they brought my dog, he looked like he's been peed on or been in his own pee”

Dog lost significant weight during extended boarding - ribs visible

“When I picked up my dogs, one of them lost so much weight, I could literally see his ribs”

Training techniques causing reactivity concerns

“Their techniques cause reactivity rather than teaching your dog what to do”

Poor communication during boarding stays(4 mentions)

“All responses from staff seemed conflicting and didn't put us at ease”

Lack of photo/video updates when requested(2 mentions)

“I would consistently ask for a photo or video update of them (almost weekly), and over the two months I only received two photo updates”

Owner not returning phone calls(2 mentions)

“I have called them twice, in both occasions they said the owner will call back to answer some questions, she never called”

Grooming delays and crate concerns(2 mentions)

“They had not started on him and would call when he was done... He was crated with a blanket completely covering his crate. No airflow, no water”