Davis Animal Hospital Pensacola

Post-surgery death of cat - owner claims pet died after spay surgery and follow-up care was refused

“They caused the death of my otherwise young and healthy cat. I took her here to get spayed and she became critically ill following the surgery. They refused to see her for a follow up saying there was no room on the schedule.”

Misdiagnosis of CCL tear - dog had to seek second opinions

“Dr. Montgomery insisted my dog did not have a CCL tear—without reviewing the existing knee X-rays... My dog does have a CCL tear, confirmed by two other vets and an orthopedic specialist.”

Euthanasia process issues - traumatic experience with sedation and catheter

“They started with an EXTREMELY strong sedative... with him being a french bulldog and already experiencing breathing problems, the way this medication slowed his breathing made him seemingly start gasping for air while being halfway unconscious.”

Denied emergency care for dying puppy

“My sister-in-law had a puppy that was struggling to breath while feeding, she rushed the puppy to this vet. She was told they do not take any animals without an appointment and if it was an emergency then she could come back after 5.”

Long wait times (up to 6 hours) at urgent care

“It took 6 hours before we were finally done, and my bill was $900.00.”

Phone not answered - communication issues

“They never answer the phone and are difficult to get ahold of.”

Pricing concerns - perceived as expensive(12 mentions)

“They tend to over-charge on everything. If you don't buy medication through them, they give you a guilt trip.”

Long wait times(8 mentions)

“We waited almost 2 full hours before we were seen.”

Difficulty reaching by phone(6 mentions)

“They never answer the phone and are difficult to get ahold of.”

Communication breakdowns(5 mentions)

“We had to frequently recount medical history, reason we were there to every staff member we spoke to.”

Prescription/medication policy issues(3 mentions)

“They will not validate medication for 3rd party sellers and even when you mail in your prescription order, the animal hospital will not validate the prescription.”