Winder facilities
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Desperate Dogs

653 Gainesville Hwy, Winder, GA 30680

4.6
54 Google reviews
Outdoor yardPool / water play

Overview

Desperate Dogs is a luxury canine vacation ranch in Winder, GA offering boarding and daycare services. The facility features outdoor play areas including woods and a pool for swimming. Run by Penny and Peter Miller, the facility accommodates senior dogs and has been operating for over 12 years according to client testimonials.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Extras

Senior dog accommodations
Owner operated

What Reviews Say

53 reviews analyzed

Desperate Dogs is an exceptionally beloved dog boarding and daycare facility with an overwhelmingly positive reputation (47 of 53 reviews are 5-star). The facility stands out for its cage-free, home-like environment with acres of fenced land, homemade gourmet meals, and highly individualized care. Staff members Penny, Kris, and Pete receive consistent praise for their expertise, dedication, and genuine love for dogs. A few negative reviews cite communication issues and one alleges unprofessional behavior, but these are vastly outweighed by passionate endorsements from loyal customers who have used the facility for years.

Dog happiness
5.0
Staff
5.0
Facility
5.0
Safety
4.5
Value
4.5
Drop-off / pickup
4.5
Communication
3.5

People love

Dogs love it/can't wait to go(15)Spacious acreage/facility quality(12)Fresh homemade food(8)Caring staff/exceptional service(10)Safety/temperament matching(6)

Staff shoutouts

Penny(18 mentions)Kris(6 mentions)Pete(3 mentions)Kristen

Worth noting

Unprofessional/erratic behavior from owner alleged

“I did find it said when the lady owner would act a bit insane and watch her husband cringe in embarrassment. Very unprofessional and inappropriate.”

Customer service complaints

“HORRIBLE customer service! If the customer service is that bad, how can you trust these people to take care of your dog?”

Communication via text messaging

“Unprofessional client communications. Appointment making through text messages which is really disorganized.”

Being dismissed as clients/losing access

“They said we were not allowed anymore. They said we were not following the rules on their website.”

Owner replies to 2% of reviewsprofessional tone15 repeat customers

Top Rated

4.6 stars from 54+ reviews

This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 54 reviews.

At a Glance

Google rating
4.6/ 5
Review scoreInsufficient topic coverage
Amenities2 of 14
Reviews54
Repeat customersNumber of reviews that mention returning or being a regular customer.15

Pricing

Contact facility for pricing

Contact

Visit Website+1 678-823-2512Get directions to 653 Gainesville Hwy, Winder, GA 30680

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