Diamond Doghouse
1712 Ellen Rd, Richmond, VA 23230
Overview
Diamond Doghouse is a Richmond, VA facility offering dog daycare and boarding in an open-cage environment. They require a 4-hour free trial for daycare and a trial day before boarding acceptance. Services include daycare ($18-$25/day), boarding ($45/night), grooming, and a retail collar line.
Amenities & Policies
Required vaccinations: DHLPP, Bordetella, K-9 Influenza, Rabies
Policies & Details
Hours & Billing
Care & Play
Requirements
Extras
What Reviews Say
135 reviews analyzedDiamond Doghouse enjoys overwhelmingly positive reviews (80% 5-star) with exceptional marks for dog happiness, staff caring, and value. However, significant red flags include alleged abuse claims, breed discrimination against pit bulls, and a heat exposure incident. The facility is praised for strict health protocols, large outdoor space, and daily photo updates. Repeat customers are common, though some negative reviews cite overcrowding issues and staff rudeness.
People love
Staff shoutouts
Worth noting
Alleged physical abuse of dogs
โThe woman abused my dog, physically. She is 'old school'. Seems she is proud of it. I'm thinking of reporting her and filing criminal charges.โ
Dogs sustaining injuries (scratches) during daycare
โWay too many dogs for the space provided. My dog came home with scratches on his face more than once.โ
Heat exposure incident
โI picked my dog up and he was running a fever, excessively panting, lethargic, and had thick salvia... I knew right away he had been outside in the 95 degree heat for far too long playing.โ
Breed discrimination policy (pit bull mixes denied)
โmy dog was discriminated against because he's lab/pit mix I guess bad reputation of his kin he's not welcome to this establishmentโ
Breed restrictions/pit bull discrimination(6 mentions)
โI was told that my dogs could not attend because they are Lab/Pitbull mixes.โ
Overcrowding/too many dogs for space(2 mentions)
โWay too many dogs for the space provided.โ
Rude staff behavior(2 mentions)
โthe people who work there are extremely disrespectful and rude... they seem to be older boomer women who talk down to the younger generation.โ
Owner political comments
โOwner: I know what you mean! Those [Confederate] monuments! Such a shame they were removed! And done in the middle of the night! Such cowards!โ
At a Glance
Pricing
Boarding
$45/night
Daycare
$18โ$25/day
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