Digstown Doggie Day Care, Lodge, and Spaw

Package days expire within 90 days, causing loss of unused days

“They have a new pricing policy (barely announced) that all package days need to be used WITHIN 90 DAYS. My dog has been coming here once a week for three years - buying a 20 day package means half the days disappear from my account based on the new (private equity style) pricing scheme.”

Injuries or poor conditions reported for dogs, including bites, scratches, and dehydration

“Our goldendoodle Soji was bitten by another dog while at daycare. Not only did they not even notice, but they blamed our dog, claiming she must've been the aggressor, even though they admitted that nobody saw anything.”

Communication failures including no return calls, misinformation over phone, and failure to provide promised updates

“I called and left a voicemail and it now Sunday and no has bothered to return my call . Says a lot , doesn't it?”

Unprofessional or rude front desk staff reported by multiple reviewers

“The woman at the front desk was newer and when I asked if the dogs got baths, she replied 'yes, yesterday because you were supposed to pick up at 8:30am'. I got defensive because I KNEW I filled out the form stating I'd be there day of closer to 7pm. She kept blaming me, horrible customer service.”

Policies requiring spay/neuter for very young puppies, causing denial of service

“Requiring dogs under 6 months old to be neutered or spayed is an insane policy. If you have a vaccinated puppy, look elsewhere.”

No cameras or visual updates about what happens inside

“There are literally no details of what happens behind the closed door. There are no cameras or pictures or anything.”

Package policy changes (expiration of days)(2 mentions)

“They have a new pricing policy (barely announced) that all package days need to be used WITHIN 90 DAYS. My dog has been coming here once a week for three years - buying a 20 day package means half the days disappear from my account based on the new (private equity style) pricing scheme.”

Lack of communication or return calls(3 mentions)

“I called and left a voicemail and it now Sunday and no has bothered to return my call . Says a lot , doesn't it?”

Staff rudeness or unprofessionalism at front desk(3 mentions)

“The staff at pick up time (5:00) and on the weekends are beyond rude! They are young, immature, and extremely rude!”

Billing or scheduling mistakes(3 mentions)

“We have two pugs... they gave me misinformation and over charged us.”

Dog injuries without notice or explanation(3 mentions)

“She came back with tons of scratches on her belly and a large gash on her shoulder. We called Digstown and the person that answered wasn't working that day so she said she would leave a note... no call the next day and no explanation.”