Divine K-nine

Dog was groomed substantially shorter than explicitly requested

“My husband picked him up and he was SHAVED!”

Conflicting or delayed communication about grooming and pickup readiness

“I received text from various family members and friends ... but none from lady who had told me she would have him ready by Monday morning at 7am to pick up until I confronted owner.”

Dismissive response to a prospective customer asking questions

“Well, we're pretty busy today, so no.”

Customers cannot enter the facility, limiting direct visibility

“they don't allow anyone into the facility”

Communication problems

“Had to leave them though do to poor communication on their part”

No customer access to facility

“A little unusual at this time that they don't allow anyone into the facility”

Grooming did not follow explicit instructions

“My husband picked him up and he was SHAVED!”

Unwelcoming customer service interaction

“Her response was "Well, we're pretty busy today, so no."”