Dog-E-Den Hollywood Dog Daycare Boarding Grooming and Training

Dog got out of facility and was lost for hours

“THEY LOST HIM!!!! He was found by the owner hours later but never ever go here.”

Dog fight resulting in injuries - management blamed dog, another dog (Fiona) known to be aggressive still allowed

“my dog came home w clear bite marks on his face... Several employees that work there have mentioned that a dog named Fiona is known to be aggressive towards other dogs - if this is the case why is she is still allowed to be there?”

Dog contracted kennel cough at facility

“my dog got kennel cough from here - the staff isn't trained to recognize symptoms to prevent the sick dogs from entering or starting quarantine if they see the symptoms.”

Medication skipped/lied about - dog needed ER visit

“Skipped meds and lied about it. My dog came home and needed to go to the ER.”

Toxic flea bath reaction - staff blamed dog instead of product

“Recently my dog was given a flea bath that turned literally toxic. It irritated her skin and caused her to shake her body in discomfort. When I reported this to the Assist Manager she tried to find any other reason for my dog's problems other than the flea bath.”

Grooming issues - cancelled appointments not accommodated, incomplete cuts(3 mentions)

“When my grooming was cancelled, they refused to ACCOMMODATE me for another appointment.”

Hollywood location inferior to Sherman Oaks location(2 mentions)

“The Hollywood location feels like an entirely different business. The staff don't appear to know the dogs and are largely unfriendly and unwelcoming.”

Onboarding system difficulties

“their system for onboarding a new pet is awful. they require you to fill out an online form which does not process for hours”