Dog Lodge

Flea infestation and kennel cough outbreak - dogs returned home with parasites and respiratory illness

“Both dogs came home with fleas and one came back with kennel cough”

Dog injured during grooming - nail cut too short causing continuous bleeding

“My labs right paw she wouldn't stop licking at it and by the next day she was bleeding non stop due to her nail cut too short”

Dog eye injury during boarding - potential cornea damage, owner unresponsive

“The female dog had something wrong with her eye when we picked her up, she couldn't open it so we took her to the vet which after examining her eye the vet said she could lose her eye”

Dogs left without proper care - exhausted, dehydrated, not given playtime or toys

“Both dogs were panting heavily and appeared physically exhausted when I came to pick them up... They went for it like they never had it before”

Respiratory infection spread between dogs in facility

“One came out with a respiratory infection which the staff at the lounge did not mention at any time. Soon the second dog got the first dog's infection”

Grooming quality inconsistency(4 mentions)

“The haircut was butchered. It looked like somebody new or didn't know what they were doing groomed him”

Poor owner communication and responsiveness(3 mentions)

“I call the owner two days in a row and never call a call back”

Dogs not given adequate bathroom breaks/outside time(2 mentions)

“We paid extra for her to have a time to play out of the cage, but it seems it didn't work”

Items lost or misplaced during boarding(2 mentions)

“They misplaced two of the items I took”

Sunday closure limits pickup options(3 mentions)

“You can't pick up your dog's til Monday if you leave them there on Saturday cause they are closed on Sunday”