Pampered Paws La Habra

Unprofessional staff interaction and perceived threat during grooming appointment delay

“When asked the reason of being so late. The worker(or owner) threatened if I want take pet back. Very unprofessional.”

Customer disputed feedback about their dog's behavior and requested camera footage

“If there were any concerns about his behavior, we would have appreciated an open dialogue instead of an abrupt communication regarding his conduct.”

Phone/communication issues when scheduling

“I called in to make an appointment. I was placed on hold for an extended period of time just to be disconnected.”

Not accepting new clients/large breed dogs(3 mentions)

“Unfortunately, we are not currently taking any new large breed dogs at the moment.”

Long wait times or booking far in advance(2 mentions)

“They are busy so you need to call a couple of weeks beforehand.”

Pricing concerns

“They have gotten a bit expensive over the years but they do a great job and are super nice!”