Doggie Dude Ranch

Dog became seriously ill during or after boarding, with the reviewer alleging symptoms were not disclosed

“he ended up getting extremely sick with kennel cough and an ear infection”

Dog returned with reported injuries and reviewer perceived inadequate concern from staff

“he had sores around his mouth and under his left eye”

Alleged extended overnight isolation

“The dogs are left alone for 14 hours a night.”

Exercise and activity levels may be insufficient for some boarded dogs

“I felt like our dogs did not get enough exercise at all and were in the kennel most of the day.”

Unanswered calls and lack of follow-up communication

“I called and called Sunday but no one answered and no one returned my calls.”

Negative intake-staff interaction

“Rude Intake Staff.”

Pricing dispute and unclear grooming-price communication

“Customers come and go based on the service provided for the price.”

Limited or unsatisfactory facility tours(3 mentions)

“I asked for a tour and was shown only a small hallway and a small play area.”

Insufficient updates or inconsistent communication(3 mentions)

“We were never given any updates on our dog the entire time he was there”

Exercise, playtime, or kennel confinement concerns(3 mentions)

“I felt like our dogs did not get enough exercise at all and were in the kennel most of the day.”

Failure to report illness or health concerns(2 mentions)

“The ranch never said anything about his symptoms”

Unfriendly or poor intake experience(2 mentions)

“The intake staff was rushed and cold.”

Organization or handling of customer-provided food(2 mentions)

“Our pups food container was probably not where it belonged”

Pricing transparency concerns(2 mentions)

“New management no longer displays grooming price at drop off.”