Hassayampa Canine Resort & Spa

Disputed injury and failure to notify owner promptly

“When we mentioned the limp, they responded that “he came like that,” when he in fact, did not.”

Allegation of lost dogs and excessive pricing

“Way over priced and they have a history of losing dogs”

Mandatory evaluation fee and reservation barrier

“they require that I pay $60 to evaluate my dogs having them stay for a few hours before accepting the reservation.”

Limited owner updates or photos

“The price was fair to board the dogs. But since the staff doesn't send any pic's or updates, it's difficult to rate the stay”

Reported urine-stained bedding or kennel need

“I was disappointed that their dog need was covered in pee stains.”

Limited photos or stay updates(2 mentions)

“since the staff doesn't send any pic's or updates, it's difficult to rate the stay”

Pricing or value concerns(2 mentions)

“The price was fair to board the dogs.”

Kennel size or facility expectations(2 mentions)

“The Kennel rooms were much smaller than I expected”

Communication about dog health or incidents(2 mentions)

“they said they talked about the limp in every daily huddle they had with their team and when I asked why no one notified me of the limp they said that it was an “oversight”.”

Concerns about exercise time or staffing(2 mentions)

“The dog handler seemed rushed.”